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| At GeoBlue, putting customers first—always—is one of our core values. We’re constantly thinking about how to improve members’ experience with us. Here are some of the ways we support your customers so they’ll continue to trust us with their international health insurance needs. |
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| Retention Strategies for Long-Term Customers |
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Quick resolution of claim escalations
Have an issue with a claim? Our Partner Program is standing by to personally help resolve it. We aim to answer every phone call and email within 24 hours. |
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Continued investment in our team
Over the next year, we'll be continuing to re-organize the sales administration team to better support broker sales and retention. |
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Proactive renewal reminders
We send members renewal reminders at 60 days and 30 days. We reach out to members individually at the 30-day mark. We then follow up two or three additional times within that month. |
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Ongoing communication and support
Our quarterly member newsletter is filled with information that helps members get the most out of their experience. We provide simple steps for using GeoBlue tools, help members learn how health insurance works and give lifestyle tips geared toward expats and frequent travelers. |
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Industry News
Insights, news and information about international health insurance |
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Questions?
Contact Partner Program
844 669 8743
partnerprogram@geo-blue.com
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.
INDV200661-BRK-4/25 |
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