What happens after you enroll clients in GeoBlue® travel medical insurance plans   Congratulations! You’ve given your clients protection and peace of mind by enrolling them in GeoBlue travel medical insurance plans. They can now embark on their trips, knowing they’re covered by an elite network of providers, the convenience of telemedicine tools and exceptional customer service. But they (and you) may be wondering: now what?   Accessing GeoBlue coverage Our innovative online and mobile tools make it easy for your clients to take advantage of their GeoBlue plan benefits. Remind your clients of these two important steps:   Register on the GeoBlue member portal Download the GeoBlue mobile app Then, using the quick guide below, you can show clients the simple steps to take if any of the following issues arise during their travels.   QUICK GUIDE TO COMMON CLIENT NEEDS Obtaining copies of ID cards Your clients can find their ID cards both in the member portal and the GeoBlue mobile app. Experiencing an active medical emergency Your clients should go to the nearest physician or hospital. Then they should call or email: Collect: +1-610-254-8771 Inside the U.S.: 1-800-257-4823 Email: globalhealth@geo-blue.com Finding a medical provider Outside the U.S.: Both short-term and long-term customers can find a provider through the member site or mobile app. Note that your clients may visit any provider, as there is no out-of-network penalty. Contracted providers are required to accept Direct Pay; however, we can often arrange Direct Pay with any provider if we are contacted at least 48 hours prior to the appointment. Inside the U.S.: Domestically our long-term plans work much like any other health insurance. Your clients can locate a provider at the Blue Cross® Blue Shield® website or through the mobile app. When searching, they should select their plan as BlueCard PPO/EPO. Note that U.S. coverage is available as a rider on GeoBlue Xplorer® Essential plans. Accessing dental and vision coverage (Available as a rider on GeoBlue Xplorer and GeoBlue Navigator® plans) Your clients can locate providers and submit claims through the member site or mobile app. Using prescription benefits Outside the U.S.: Mail-order pharmacy coverage is available through Expatriate Prescription Services. Or your clients can opt to pay for their prescription and submit a claim form for reimbursement. Inside the U.S.: Your clients can locate a participating pharmacy at Universal Rx™. Clients with GeoBlue Xplorer Premier and GeoBlue Navigator plans can simply present their ID card to the pharmacy. Clients covered by GeoBlue Xplorer Essential plans can pay for their prescription and submit a claim form for reimbursement. Industry News Insights, news and information about international health insurance   Kiplinger – Here’s What You Need to Know About Travel Medical Insurance California Broker – Help Customers Get Coverage They Don’t Know They Need (Pgs 32-33) Questions?  Contact Partner Program 1-844-669-8743 partnerprogram@geo-blue.com   GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association. South Dakota residents: GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas. Coverage is provided under insurance policies underwritten by 4 Ever Life Insurance Company, Oakbrook Terrace, Illinois NAIC #80985 under policy form series 55.1301. 4 Ever Life Insurance Company is an independent licensee of the Blue Cross and Blue Shield Association. NAIC #80985 under policy form series 55.1301. 4 Ever Life Insurance Company is an independent licensee of the Blue Cross and Blue Shield Association. Apple and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc Universal Rx is an independent Prescription Benefit Management company that does not provide Blue Cross® or Blue Shield® services. Universal Rx is solely responsible for the services they provide. INDV94662-BRK-8/23