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Don’t forget—benefit enhancements for GeoBlue Xplorer® and GeoBlue Navigator® plans start the first of next month!
Here’s a recap of the changes that take effect July 1:
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| XPLORER PLAN CHANGES |
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Increased Rx benefit
- ID cards will now have the Universal Rx™ logo, so members with U.S. coverage included/Xplorer Premier will no longer need to pay and claim for prescription benefits in the U.S.
- All Xplorer members will now have access to mail order prescriptions overseas through Expatriate Prescription Service (EPS), the mail order service of Universal Rx.
- Basic Rx benefit increasing from $1,000 to $2,500 annually (available to all Xplorer members on July 1. Your customers won't have to wait until their policy renewal to access the added benefits.)
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Increased annual physical benefit
- The annual physical examination/health screening limit will increase from $750 to $1,000.
- This increase will better meet the cost of a standard physical exam, which can vary greatly across countries.
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| XPLORER AND NAVIGATOR PLAN CHANGES |
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Removal of paper applications
- Our decision to retire paper applications for our Xplorer and Navigator products was made after analyzing the needs of our customers and brokers, and the data that showed low utilization of the paper application.
- By offering only electronic applications, we’ll be better able to serve the needs of your customers through faster underwriting, a more convenient submission and less opportunity for manual mistakes.
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Don’t worry! You can still check the application status for your customers through Agent Hub and request a PDF of the submitted application by contacting Partner Program. |
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New customer service phone number
- A new phone number exclusively for long-term plan customers will provide faster access to the Global Service Center that supports expats.
- Updated ID cards featuring the new phone number will be sent to customers.
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Addition of prescription prior authorization
- A prescription drug formulary update will require prior authorization for monthly prescriptions that are $1,500 or more, as well as for specific brands of medicines.
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Lower minimum age for subscribers
- The minimum age for Xplorer plan subscribers will decrease from 18 years of age to 14 years of age—which will be consistent with the minimum age for our Navigator Student & Faculty plans.
- This change will provide flexibility for customers who may have a group plan but wish to cover a person under 18 years of age.
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| WHAT ELSE SHOULD I KNOW |
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Will there be a rate increase?
- Yes, if your customer enrolls July 1, 2023, or after. Customers who enrolled prior to July 1 will not experience a rate increase until their next renewal.
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What should you do next?
- View the updated Xplorer and Navigator plan descriptions on the GeoBlue website.
- Check out the updated marketing collateral now available on the Anro portal for your use.
- Use your PURLs! Your personalized URLs track when your customers purchase through our site and ensure you receive commission.
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Check out our new short-term products brochure!
With this new brochure, we’ve combined information on GeoBlue Voyager® and Trekker® plans, our single and multi-trip travel medical plans for individuals and families, into one comprehensive piece. This makes it easier for you to share information on both plans and support customers in selecting the most appropriate choice.
We’re here to help you explain that although travel health insurance is important, it doesn’t have to be complicated. The brochure introduces our simple, 3-step process for becoming a GeoBlue member:
That’s right! No more paper applications, and customers can access just about everything they need through our app. The new short term product brochure will be available on the Anro portal in the coming days.
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Industry News
Insights, news and information about international health insurance |
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Questions?
Contact Partner Program
1-844-669-8743
partnerprogram@geo-blue.com
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.
South Dakota residents: GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas. Coverage is provided under insurance policies underwritten by 4 Ever Life Insurance Company, Oakbrook Terrace, Illinois NAIC #80985 under policy form series 55.1301. 4 Ever Life Insurance Company is an independent licensee of the Blue Cross and Blue Shield Association.
Universal Rx is an independent Prescription Benefit Management company that does not provide Blue Cross® or Blue Shield® services. Universal Rx is solely responsible for the services they provide.
INDV82639-BRK-6/23 |
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