Updates to Member Services and a refresher on Agent Hub   At GeoBlue, we’re always looking for ways to improve our products and services—because our members deserve the best possible experience we can deliver. That’s why we recently made two important enhancements to our member services. Be sure to share these features with your customers, as they greatly enhance their user experience!   E-CLAIMS SUBMISSION Now ALL Individual members have the option to submit e-claims and track their progress through the member site! A guided process makes it easy to enter information, upload supporting documents and save contact and bank details for future claims. This valuable service was previously only available to our long-term expat members.   To find this feature, log into “Member Services” and look under “Claims.”   If a member wants to view the claims of a dependent over the age of 18, the dependent will need to grant permission. A HIPAA authorization form can be found on the Member Portal, under “Member Services” on the “Claims” page. BENEFITS ACCUMULATOR All members can now log in to the portal to see how much they’ve paid toward their deductible and out-of-pocket/coinsurance limits. This provides much-needed transparency, so members know where they stand financially with their benefits. It’s also much more convenient, as members no longer need to contact our Global Service Center for this information.   Members can find this information under “Coverage and Benefits” in the “Benefits Usage” tab. Agent Hub Refresher Agent Hub is your one-stop shop for everything you need to sell GeoBlue products. Just in case you’re not aware of some of the key features of Agent Hub, here’s a quick refresher. Top 5 Things to Know About Agent Hub Commission Statements You can access your monthly commission statements with one simple click directly from the home page. Long-Term Expat Application Status Under our “Expat/Groups” tab, you can check where applications are in the approval process. Member Network and Services Tools Under the “Marketing” tab, “GeoBlue Network Access & Member Services” provides you access to all the member tools your customers see. You can help them navigate the site, locate contracted providers and search medications and their equivalents. Single-Trip Group Enrollment (GeoBlue Voyager® Group Plans) Agent Hub makes group plans easy. Under the “Group Plans” menu, you can get a group quote, start an enrollment and check on the status of previously submitted groups. Marketing Tab The “Marketing” tab makes promoting GeoBlue products almost effortless! You’ll find downloadable emails and banner ads ready for your use, and you can also create personalized brochures and flyers by accessing the marketing portal. Plus, if you need a refresher on GeoBlue products, our “Product Orientation” presentation has everything you need to know about working with GeoBlue! Log in to Agent Hub to check out all these new features. Israel Hamas Conflict Webinar On October 17th, our security partner, Crisis24, hosted a webinar about the ongoing conflict between Israel and Hamas. The webinar covered the following topics: Update on the Israel-Hamas conflict Global response to the conflict (i.e., protests, etc.) Regional/global implications Advice for persons in the country/region Crisis24's on-the-ground capabilities Q&A We are continuing to monitor the situation closely in partnership with Crisis24.   Coming This Fall A new newsletter for our individual expat members will address member questions, promote member tools and provide wellness and health lifestyle tips and support. Questions?  Contact Partner Program 1-844-669-8743 partnerprogram@geo-blue.com   GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association. South Dakota residents: GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas. Coverage is provided under insurance policies underwritten by 4 Ever Life Insurance Company, Oakbrook Terrace, Illinois NAIC #80985 under policy form series 55.1301. 4 Ever Life Insurance Company is an independent licensee of the Blue Cross and Blue Shield Association. INDV96550-BRK-10/23