COVID-19 Updates - Group Members

As the world deals with the impact of the COVID-19 pandemic, we know that this may be a difficult time for our globally mobile members around the world. GeoBlue is committed to supporting the health and well-being of our members and employees during this unprecedented crisis and have taken a number of actions to offer additional support and protection for our members.

Our team, including our global medical experts, have been continually monitoring the situation. We will update this page, as needed, to keep you informed and answer questions you may have about how our products and services can support you during this difficult time.

The information on this page addresses services and products for members on our group (employer or university-sponsored) plans including members of our BCBS Global Traveler and Expat plans or GeoBlue plans for higher education. If you are seeking information about our individual (Voyager, Trekker, Xplorer or Navigator) plans, click here.


Important Notices

  • Paper Claims: The current pandemic is causing service delays across the nation. To avoid any potential claim submission delays, we strongly encourage members to file online. Members can send completed claim forms and legible, itemized bills from the provider to claims@geo-blue.com or fax to +1.610.482.9623. Members of our BCBS Global Expat and university-sponsored group plans may file a claim online through the member portal or the GeoBlue mobile app. We do not recommend postal mail submission at this time.
  • Claims Reimbursement by Check: The U.S. Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic, effective April 3 until further notice. Impacted countries include: Bolivia, Cayman Islands, Chad, Ecuador, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Samoa, Saudi Arabia, South Africa, Sri Lanka and Zimbabwe. We encourage members to choose ACH or wire transfer for claims reimbursement where available. Members on university-sponsored plans are encouraged to wait until they return to the U.S. to submit their claims.
  • Provider Availability: Provider availability, services and operating hours may be impacted by the COVID-19 pandemic. Once you have identified a provider, we strongly encourage you to contact them for their availability and services.

 February 28, 2020 

For Members

  • What is COVID-19?

  • What are the symptoms of COVID-19?

  • How can I protect myself from COVID-19?

  • What should I do if I think I may have COVID-19?

  • Will my healthcare plan provide coverage and waive cost-sharing for the COVID-19 test?

  • Is the cost of COVID-19 treatment covered under my healthcare policy?

  • Will the cost of a COVID-19 test be covered when required prior to receiving in-patient surgery?

  • Some healthcare providers are charging an administrative fee to cover the cost of personal protective equipment (PPE) and/or extra cleaning and sanitation. Are those fees covered?

  • Do I have access to telemedicine services?

  • I feel overwhelmed by the current situation. Are there any other support services available to me and my covered dependents?

  • I’m currently located outside the U.S. and think I may have symptoms of COVID-19. How do I reach the local public health authority in my location?

  • Where can I find COVID-19 travel recommendations and restrictions for my country of assignment?

For Clients or Brokers

  • Will GeoBlue or its vendors manage the medical evacuation of suspected or infected patients?

  • What happens in a quarantine situation, especially for members covered under a Blue Cross Blue Shield Global Traveler (BT) policy if it pushes their total trip over 180 days?

  • If a group with global travel coverage has employees in an area where there’s an outbreak, would the policy cover evacuation if employees are not showing signs of illness?

  • What if the employees are ill? Can they be evacuated elsewhere?

  • What about employees covered under Political and Natural Disaster (PEND) coverage. How are they being handled with respect to the coronavirus outbreak?

  • Do any symptoms or risk factors need to be formally documented for COVID-19 tests to be covered?

  • Do employees, even business travelers, have access to telemedicine services?

  • What is GeoBlue’s Business Continuity Plan in response to COVID-19?

  • What is GeoBlue’s position on coverage for anti-body testing as a requirement for return to work or school?

 



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Global TeleMD™ services are provided by Advance Medical, part of Teladoc Health, directly to members. GeoBlue assumes no liability and accepts no responsibility for information provided by Advance Medical and the performance of the services by Advance Medical. Support and information provided through this service does not confirm that any related treatment or additional support is covered under a health plan. To discuss the coverage under a health plan, members should contact us using the number on the back of their ID card. This service is not intended to be used for emergency or urgent treatment medical questions.
 February 28, 2020