COVID-19 Updates - Individual Members

As the world continues to deal with the impact of the COVID-19 pandemic, we know that this may be a difficult time for our globally mobile members around the world. GeoBlue is committed to supporting the health and well-being of our members and employees during this unprecedented crisis and have taken several actions to offer additional support and protection.

Our team, including our global medical experts, have been continually monitoring the situation. We will update this page, as needed, to keep you informed and answer questions you may have about how our products and services can support you during this difficult time.

The information on this page addresses services and products for GeoBlue members on our individual (non-group sponsored) plans including our Voyager, Trekker, Xplorer and Navigator plans. If you are seeking information about our group (employer and university-sponsored) plans, click here.

Important Notices

  • Customer Service: We are experiencing higher than normal call volumes which may impact wait times to reach an agent by phone and/or response times to your email inquiries. We appreciate your patience and understanding as we work through these unprecedented circumstances. Many common questions around coverage related to COVID can be found on the FAQs below. If you are calling about a claim that was submitted less than 30 days ago, we ask that you allow the full 30 days before contacting us about the status of your claim.
  • Outpatient Guarantees of Payment: COVID-19 continues to cause delays in some of our services. If you are calling to request an outpatient guarantee of payment for a non-urgent service scheduled within the next 48 hours, we ask that you pay the provider at the time of service and file a claim for reimbursement. Remember to keep all receipts and documentation for your claim. We appreciate your patience and understanding as we work through these unprecedented circumstances.
  • Paper Claims: To avoid any potential claim submission delays, we strongly encourage you to file online. Send completed claim forms and legible, itemized bills from the provider to [email protected] or fax to +1.610.482.9623. Expatriate members with access may file a claim online through the member portal or the GeoBlue mobile app. We do not recommend postal mail submission at this time.
  • Claims Reimbursement by Check: Visit the U.S. Postal Service’s alerts page to learn if there are any international service disruptions. We encourage members to choose ACH or wire transfer for claims reimbursement where available. Members on our short-term (Voyager and Trekker) plans are encouraged to wait until they return to the U.S. to submit their claims.
  • Policy Cancellations: GeoBlue members may cancel plans up until the day of departure. Requests for policy cancellation must be received in writing to [email protected]. There is no need to speak to someone for policy cancellation requests. If you need to contact us by phone, click here for more information.
  • Provider Availability: Provider availability, services and operating hours may be impacted by the COVID-19 pandemic. Complimentary telemedicine services are available for non-emergency situations through our Global TeleMD™ mobile app at no cost to members and can be used as many times as needed. Should members require an in-person office visit with a doctor, we strongly encourage members to contact them in advance to understand their office hours and available services.

Coverage and Care FAQs

  • Will GeoBlue provide coverage and waive cost-sharing for COVID-19 testing?

  • Are members covered if they contract COVID-19?

  • Is the COVID-19 vaccination covered under my healthcare policy?

  • Is the COVID-19 booster covered under my healthcare policy?

  • Do I have access to telemedicine services?

  • What happens if I test positive for COVID-19 but do not require medical treatment (considered asymptomatic) and the government mandates I quarantine in a hotel or medical facility? Will my plan cover costs for this stay?

  • Are there any restrictions for purchasing plans to travel to a high-risk country?

  • I have a Voyager/Trekker medical travel plan. Am I covered for medical transport/medical evacuation if I have COVID-19?

  • What is GeoBlue’s position on coverage for anti-body testing as a requirement for return to work or school?

  • I have an Xplorer/Navigator plan. Am I covered for medical evacuations related to COVID-19?

  • Is Post-Departure Trip Interruption coverage impacted for Voyager plans?

  • I’m currently located outside the U.S. and think I may have symptoms of COVID-19. How do I reach the local public health authority in my location?

  • Can children receive the vaccine?

OTC Testing Coverage FAQs

  • Are OTC tests covered?

  • How many tests are covered?

  • What tests/brands are covered?

  • How often should I get tested? Are eight tests an appropriate amount?

  • Am I responsible for any cost-sharing for the OTC tests?

  • Can I be reimbursed for OTC tests obtained outside the U.S.?

  • How do I submit a claim for reimbursement?

  • Am I required to have symptoms or suspected exposure to purchase and be reimbursed for OTC tests?

  • Do you recommend people purchase at-home tests, even if they are less accurate than diagnostic tests?

  • How else can I obtain COVID at-home tests?

Apple and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc. All other trademarks are property of their respective owners.

Global TeleMD™ services are provided by Advance Medical, part of Teladoc Health, directly to members. GeoBlue assumes no liability and accepts no responsibility for information provided by Advance Medical and the performance of the services by Advance Medical. Support and information provided through this service does not confirm that any related treatment or additional support is covered under a health plan. To discuss the coverage under a health plan, members should contact us using the number on the back of their ID card. This service is not intended to be used for emergency or urgent treatment medical questions.