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COVID-19 Resources
As the world deals with the impact of the COVID-19 pandemic, we know that this may be a difficult time for our globally mobile members around the world. We're here for you. We are committed to supporting your health and well-being during this unprecedented crisis and have taken a number of actions to offer additional support and protection. Our team, including our global medical experts, has been continually monitoring the situation.
Please visit our COVID-19 Updates page, where we will keep you informed and answer questions you may have about how our products and services can support you during this difficult time.
To avoid any potential claim submission delays, we strongly encourage you to file online. Quickly and conveniently submit your claims through the mobile app or the Member Hub and choose ACH or wire transfer as the form of reimbursement for claims. The U.S. Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic, effective April 3 until further notice. Impacted countries include: Bolivia, Cayman Islands, Chad, Ecuador, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Samoa, Saudi Arabia, South Africa, Sri Lanka and Zimbabwe. |
In accordance with CDC and WHO guidelines, we strongly recommend calling your provider for medical advice if you think you've been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing. Be sure to tell them you have or may have COVID-19. Depending on your location, testing and the ability to isolate infected patients may vary. Contacting your provider ahead of time will help the office/facility protect you, staff and other patients. For additional guidelines, follow directions provided by your local health authority or visit the CDC and WHO. |
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Helpful Tips for Staying Home
For those of you in locations that are practicing social distancing, here are some ideas to help you stay healthy, engaged and connected. |
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 Sitting at your desk all day can be a literal pain in the neck! Check out these great stretches from our friends at Bupa to help take some of the stress off of your neck, shoulders and back. |
As the day goes on and we get tired, it's easy to find ourselves slumping further and further in our chair. Check out these important reminders to keep your posture in check! |
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- Your hips should be above your knee.
- Sit right back in your seat, so your whole back is supported.
- The natural curve of your lower back should fit against the curve of the back rest.
- The back rest should be slightly reclined (10–15 degrees).
- Relax your shoulders, and keep your elbows at 90 degrees, just above the desk.
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| To see more stretches and learn more about how to prevent neck, shoulder and back pain, check out our partner Bupa's full article. |
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 For kids – Audible is offering a selection of free stories to stream! From their website, "For as long as schools are closed, we're open. Kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning and just being kids."
For you – When the time comes for your next adventure, reading a book about traveling can be a fun way to get back in a traveler's mindset. Here is a list of fun book recommendations! |
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 Have young toddlers at home? By now you might feel that you've used up all of your creative energy to keep them occupied. Check out this list of indoor activities to keep even the busiest toddlers amused. |
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We might not be able to travel right now, but we can still see some pretty incredible things. You can tour 
