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- Members with Business Traveler ID Cards do not have their name on the card, only a Group ID number. To confirm member coverage, please contact our 24/7 Global Health & Safety Team for a Guarantee of Payment at globalhealth@geo-blue.com or +1.610.254.8771.
- Other member ID cards for expatriates, students and individuals will remain the same.
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 Take Our Survey!
GeoBlue values your feedback. We have launched a brief survey to gauge your satisfaction as a GeoBlue provider. Please complete the survey if you have had any transaction with us in the last 3 months (GOP, claim submission or payment inquiry). The survey should take less than 5 minutes to complete.
 Meet GeoBlue’s New Medical Director
Dr. Evelyn Duvivier joined GeoBlue on May 4 as our second Medical Director. Dr. Duvivier will be responsible for working with our Global Health & Safety and clinical teams. She will be involved in clinical reviews, case discussions and appeals, as well as implementation.
Dr. Duvivier has over 18 years of clinical experience including mentoring and teaching physicians-in-training. Currently she spends her weekends working as an Emergency Medicine physician at Lebanon Veteran’s Affairs Hospital. Previously she was an Emergency Medicine physician at Pennsylvania Hospital of the University of Pennsylvania Health System, in addition to serving as a Physician Lead for Performance Improvement.
Dr. Duvivier also has an impressive educational background, graduating with her medical degree and Master of Public Health from Yale Medical School and Yale School of Public Health. She did her internal medicine residency at New York-Presbyterian Hospital / Weill Cornell Medical Center and her emergency medicine residency at the Christiana Care Health System in Newark, Delaware.
She has worked in hospitals in Costa Rica and England, traveled extensively and is open to any adventure – be it canoeing in the Amazon, surfing in Mexico or mountain biking in New Zealand. She is an avid reader, has conversational and reading fluency in Spanish and has two teenaged sons.
 Staff Spotlight: Carlos A. Morales Ramírez, Supervisor, Provider Finance
Carlos A. Morales Ramírez is from San Sebastián, Puerto Rico. He moved to the United States in 2010 after completing a bachelor’s degree in geography with minors in Spanish and physical and environmental geography from the University of Puerto Rico, Río Piedras Campus.
During his bachelor’s degree he conducted research in coastal environments, detecting erosional patterns in Puerto Rican beaches, and geography education, trying to understand the status of geography in secondary education in Puerto Rico. He speaks English, Spanish and started learning Portuguese. Carlos joined GeoBlue in 2012 as a customer service representative, with prior experience in the workers compensation insurance industry, having worked with claims, billing and collections.
Before becoming the supervisor of the Provider Finance Department in 2019, he held several positions within GeoBlue in the Customer Service and Global Health & Safety departments. He completed a master’s degree in geography education from the University of Oregon in 2014, where he created a curriculum in island biogeography for secondary education schools in Puerto Rico. He also completed a second master’s degree in 2015 in geography with specialization in biogeography from West Chester University in Pennsylvania, where he studied the distribution patterns of native and non-native plants species. Carlos is currently a Ph.D. candidate in the Department of Geography at the National University of Singapore. His research tested spatial thinking skills in university-level students in Singapore using a species distribution model. He is expected to complete his Ph.D. later this year. In his free time, he enjoys reading, writing, doing research, watching movies and spending time with his family.
Carlos, along with his peers in Provider Finance, works to resolve payment reconciliation questions from GeoBlue network providers. As a reminder, they can be reached by emailing providerfinance@geo-blue.com.
Email Address for Payment Inquiries
As a GeoBlue participating provider, you have access to our dedicated provider finance team to quickly resolve payment inquiries. The fastest way to a response is to email providerfinance@geo-blue.com.
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| Missed last quarter’s newsletter? Want to view this newsletter in Spanish? You can access previous issues in English and Spanish online. Visit The Compass archive for the latest on GeoBlue provider news. |
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Update Your Contact Information
 To review and confirm or update your contact information, please visit our Provider Portal. If you have trouble logging in, click on the “Forgot Password?” link. Your username is your email address. All changes will be forwarded to us for review. For all other requests, please continue to write to us at providers@geo-blue.com. |
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GeoBlue is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of Blue Cross Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas.
DEPT1836-PVD-12/20
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