GeoBlue | The Compass

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WELCOME TO THE GEOBLUE COMPASS ISSUE NO. 89

Blue Cross Blue Shield Global^® (BCBS Global) Core Claims Submission

GeoBlue would like to remind you that if you treat a member insured under the BCBS Global Core program, you must submit either a Direct Pay Letter (DPL) or a signed claim form from the member. If the DPL doesn’t arrive by the time of the appointment or date of discharge, please complete the claim form. For an outpatient consultation that does not require ongoing treatment, we suggest that the BCBS member pay at the time of service.

Please note that this is only for BCBS Global Core members. For GeoBlue insured members, you can submit claims without a claim form for both inpatient and outpatient care. If you have any questions, please contact us.

Timely Filing Reminder

Please remember to submit claims within 90 days from the date of service or discharge.

90 days to 1 year

We will accept invoice submissions past the 90th day; however, the invoice may be denied for coverage if it exceeds the policy’s timely filing period. Please also be sure to submit any payment inquiries or disputes to our Provider Finance team within one year from the date of original invoice submission to us, presuming the submission was within the policy’s timely filing period (which varies by product, from 90 days to one year from date of service). Please contact us if you have any questions on this policy.
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Congratulations to Carlos Morales-Ramirez

Many of you have probably worked with Carlos Morales-Ramirez, our Provider Finance Supervisor. We are pleased to announce that he is moving to a new role as Manager, International Compliance and Vendor Management. We’re reviewing options for filling the open position Carlos’ promotion creates on our Provider Finance team and will update you when we have a replacement. Carlos, thank you for your outstanding service to our providers!

Take Our Survey!

GeoBlue values your feedback. Please complete this survey if you have had any transaction with us in the last 3 months (GOP, claim submission or payment inquiry) so we can gauge your satisfaction. The survey should take less than 5 minutes to complete.

Missed last quarter’s newsletter? Want to view this newsletter in Spanish? You can access previous issues in English and Spanish online. Visit The Compass archive for the latest on GeoBlue provider news.

Update Your Contact Information

To review or update your contact information, please visit our Provider Portal. If you have trouble logging in, click on the “Forgot Password?” link. Your username is your email address. If you need help changing your information, you can reply to this email. For all other requests, please continue to write to us at providers@geo-blue.com.

www.geoblueproviders.com

providers@geo-blue.com

GeoBlue^® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of Blue Cross Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas.

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