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WELCOME TO THE GEOBLUE COMPASS ISSUE NO. 93
Reminder About Important Contact Details
We understand that there are a number of email addresses to contact GeoBlue and it may be confusing which to use. Sending to an incorrect email or even multiple email addresses can cause delays. Please review the contact details below to ensure you use the correct email address going forward.
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GeoBlue Global Service Center (GSC) 24/7/365
The Global Service Center (formerly Global Health & Safety) is your first point of contact to request guarantees of payment and to inform us about a hospitalized patient or a patient coming in for treatment.
globalhealth@geo-blue.com
+1-610-254-8771 |
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Provider Finance Department
Provider Finance is your contact for all payment status and claims-related inquiries for both GeoBlue and Blue Cross Blue Shield Global® Core members. Do not submit invoices to this email, however, unless asked.
providerfinance@geo-blue.com |
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Provider Relations Department
Provider Relations is your contact for all general and contract-related questions, as well as updates to your practice including contacts, hours, services and pricing.
providers@geo-blue.com |
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GeoBlue Invoice Submission
Use this email only to submit invoices for GeoBlue members. Do not use this email for follow-up questions or submit the same invoice more than once. You will receive an autoreply to confirm receipt of your submission.
invoices@geo-blue.com
Fax: +1-610-254-8794 |
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| BLUE CROSS® BLUE SHIELD® CONTACTS |
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Blue Cross Blue Shield Global Core Customer Service 24/7/365
Use this email for all questions related to a Blue Cross Blue Shield Global Core member, including direct pay requests.
GCinquiries@geo-blue.com
+1-804-673-1177 |
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Blue Cross Blue Shield Global Core Invoice Submission
Use this email only for initial invoice submission for Blue Cross Blue Shield Global Core members. Do not use this email for follow-up questions or submit the same invoice more than once. You will receive an autoreply to confirm receipt of your submission.
invoices@bcbsglobalcore.com
Fax: +1-610-254-8794 |
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Staff Spotlight: Lizbeth Julian
 Lizbeth Julian joined GeoBlue in December 2022 with over a decade of experience working in claims and collections. In her role as a Provider Finance Specialist, she is responsible for researching and resolving claims issues. Lizbeth works closely with several GeoBlue departments, including Claims, Finance, the Global Service Center and Provider Relations.
Lizbeth enjoys spending time with her husband and three children as well as her three dogs. She also volunteers at several community organizations, such as Ann’s Heart, helping the homeless. Lizbeth is on the committee of En Familia, which helps families in need, and she is part of the Spanish choir at her church where she is the assistant director. Lizbeth manages to do all this while also being a student at Strayer University, studying Business Administration with a concentration in Project Management. Lizbeth’s hobbies include crossword puzzles, reading, writing, taking long walks with her family and dogs, riding bikes and watching anything rom-com or with zombies.
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Take Our Survey!
GeoBlue values your feedback. Please complete this survey if you have had any transaction with us in the last 3 months (GOP, claim submission or payment inquiry) so we can gauge your satisfaction. The survey should take less than 5 minutes to complete. |
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| Missed last quarter’s newsletter? Want to view this newsletter in Spanish? You can access previous issues in English and Spanish online. Visit The Compass archive for the latest on GeoBlue provider news. |
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Update Your Contact Information
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| To review or update your contact information, please visit our Provider Portal. If you have trouble logging in, click on the “Forgot Password?” link. Your username is your email address. If you need help changing your information, you can reply to this email. For all other requests, please continue to write to us at providers@geo-blue.com. |
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of Blue Cross Blue Shield Association and is made available in cooperation with Blue Cross and Blue Shield companies in select service areas.
DEPT55203-PVD-3/23 |
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